Easy Access Chicago

The Hancock Observatory


875 N. Michigan Ave. (Delaware)
Phone Number: (888) 875-8439

Located on the 94th floor of the John Hancock Building, the observatory has Chicago's only open-air skywalk. The 360-degree views are spectacular: on a clear day one can see as far as Wisconsin, Michigan and Indiana. An accessible loading zone and entrance with push-button doors are on Delaware. To reach ticketing and the Observatory elevator, take the elevator on the left side of the lobby to Concourse level "C". Included with general admission is a Multimedia Sky Tour on handheld PDA devices, available in adult and kid's versions and in six languages. The tour is also closed captioned in English.


  • Daily 9am-11pm


  • Check website for current pricing, packages and discounts.

Parking/Loading Zone

  • Accessible loading zone
  • Onsite public parking lot/garage
    • Standard Parking
      875 N. Michigan

Hearing >>  

Features for People with Hearing Loss

  • Multimedia Sky Tour
    • Closed captioning in English
  • Strobe alarms in public areas and restrooms
  • Elevator has visual indicators

<< Info Vision >>  

Features for People with Vision Loss

  • Recorded audio tour - Sky Tour
    • Languages
      • English
      • Spanish
      • German
  • Labels for exhibits
    • Large print, some are high contrast
  • Interior signage
    • Large print, high contrast
  • Nearest grassy dog relief area
    • Oak and Michigan, 2 blocks north
  • Height clearance at least 80"
  • No undetectable protruding objects in path of travel
  • Braille/tactile signage-restroom, elevator controls, hoistways
  • Elevator has audible indicators
  • Note: Photo exhibit is under plexiglass so glare may be a problem.

<< Hearing Mobility >>  


  • Level entry
  • Door has at least 32" clearance
  • Threshold less than 1/2" beveled
  • 2 doors in series-adequate space between
  • Push button door
  • Note: Delaware entrance has no redirect signage in lobby for wheelchair users. Elevator to Concourse level for Observatory is on the left side.

Assistive Equipment for Guests with Physical Disabilities

  • Wheelchair
  • Note: Available from Observatory ticketing, lower level "C".

Interior Access

  • Corridor/path of travel at least 36" wide
  • Ramps provide access to one or more areas
    • Raised exhibit areas
    • Slope 1:12, handrails
  • Push-button doors - For outside skywalk

Accessible Facilities/Amenities

  • Restaurant/Lounge
    • Cheesecake Factory
    • Signature Room
    • Lavazza Cafeó94th Fl. Observatory
  • Brochure rack
  • Gift shop
    • Counter 36" max.
    • Aisles blocked by displays
  • Seating
    • benches
  • Drinking Fountain
    • Parallel approach only
    • No knee clearance
  • Notes: Ticket counters not lowered.


  • On accessible route
  • Space to approach/view/maneuver
  • Wall hung displays viewable from seated position
  • Interactive displays are wheelchair accessible
    • Most computer stations are 36" high, one is 32"
  • Labels viewable from seated position
  • Note: Some display and labels are high.


  • Door clearance at least 36"
  • Car size at least 54" x 80" with centered door or 54" x 68" with side door
  • Elevator controls 54" or less
  • Note: There are separate elevators to the Concourse level for the Observatory and Cheesecake Factory and to the Signature Room/Lounge on the 95th and 96th Fl. Both are located to the left from the Delaware entrance.

<< Vision Restroom >>  


  • Men's and Women's
  • Location
    • Observatory level
  • Entry door at least 32" clearance
  • Threshold less than 1/2" beveled
  • Stall door at least 32" clearance
  • Stall door has clearance beyond door swing
  • Grab bar behind and alongside toilet
  • Lateral transfer space at least 30" wide
  • Toilet height 17" to 19"
  • Ambulatory stall
    • grab bars on both sides of toilet
  • Roll under sink with knee clearance at least 27" high and 30" wide
  • Insulated sink pipes
  • Mirror 40" or less from floor or tilted
  • Towels/soap/vending within reach
    • 48" or less from floor
  • Faucet controls automatic or lever type
  • Latch operable with closed fist
  • Easy grasp/lever handle or none
  • Note: Door is heavy

<< Mobility  

Tab options