O'Hare International Airport
10000 West O'Hare
773-686-2200
773-601-8333 TTY
www.flychicago.com
Airport Transportation
Located in Northwest Chicago approximately 17 miles from downtown, O'Hare is one of the world's largest and busiest airports. This complex facility is made up of three domestic terminals, one international terminal, a main parking garage and numerous parking lots. A light rail transit system, linking the terminals and economy parking lots, is wheelchair accessible with elevators at each stop.
Information-Airport information booths (with high counters) can be found on the lower level of Terminals 1, 2 and 3 and on both levels of International Terminal 5. O'Hare's access brochure is currently out of print. Information for travelers with disabilities is available on the airport's website and by calling 773-686-8040.
Pick-Up/Drop-Off Zones-Designated loading zones with level access and curb cuts are located on the lower level adjacent to each domestic terminal and in Parking Lot D adjacent to the international terminal. Curbside check-in is available. Entrances have automatic doors.
Mobility-Wheelchair access at O'Hare is generally good and continues to improve as renovations and expansions take place. Parking, elevators, phones, restrooms, restaurants, bars and shops meet most access standards.
Hearing-Visual paging is available only in International Terminal 5, adjacent to flight information monitors. Each phone bank has a volume control phone. Public TTY's are located on the upper and lower levels of each terminal and on each domestic concourse. Video pay phones will soon be installed in terminals and baggage claim areas.
Vision-Directional and informational signs are large print, high contrast and non-glare. Braille and tactile signage identifies most restrooms. Elevators have audible signals and Braille/tactile signage for controls and hoistways. Airport information is not available in alternate formats. None of the restaurants or bars have Braille or large print menus.
Dog Relief Area-Grassy areas outside Terminal 1, lower level, and in front of the Hilton Hotel, opposite Terminal 2, can be used as dog relief areas.
Medical Facilities-UIC Medical Center runs a first aid center in Terminal 2, upper level. Defibrillator units are located throughout the airport within a 1 minute walk from all points.
Airline Services-All airlines provide wheelchair escorts on request, as well as escorts for passengers who are blind or have cognitive disabilities. American and United use electric carts on their concourses. Except for smaller commuter aircraft, all boarding is by jetway. Contact individual airlines for details.
Midway International Airport
5700 S. Cicero Ave.
773-838-0600
773-838-0795 TTY
www.flychicago.com
Airport Transportation
Smaller than O'Hare and recently redeveloped, Midway is located in Southwest Chicago about 10 miles from downtown. Facilities in the new, 3-level terminal building are very accessible. Free lift-equipped shuttle buses connect the economy parking lots with the terminal and run every 15 minutes.
Information-Airport information booths with lowered counters can be found in the upper level check-in area and the Midway Boulevard restaurant and shopping area. Airport access information is included in the "MDW Traveler's Guide" and on the airport website.
Pick-up/Drop off Areas-There are designated accessible drop-off areas on upper and lower levels of the terminal roadway. Security guards allow extra time for persons with disabilities to load and unload. Curbside check-in is available. Entrances have automatic doors.
Mobility-Wheelchair access at Midway is excellent. Parking, elevators, phones, restrooms, restaurants, bars and shops meet almost all access standards. Unisex accessible restrooms are indicated on the map.
Hearing-Each phone bank has a volume control phone. Public TTY's are located throughout the terminal and concourses and indicated on the airport map. Video pay phones will soon be installed in the terminal and baggage claim area. Midway has no visual paging system.
Vision-Directional and informational signs are large print, high contrast and non-glare. Braille and tactile signage identifies all restrooms. Elevators have Braille/tactile signage for controls and hoistways; recorded announcements were recently added. Airport information is not available in alternate formats. None of the restaurants or bars have Braille or large print menus.
Dog Relief Area-A grassy area is located on the lower level to the side of the terminal near Door 1.
Medical Services-Defibrillator units are located throughout the airport within a 90 second walk from all points.
Airline Services-Electric carts are not used on the concourses but there are moving walkways. All airlines provide wheelchair escorts on request, as well as escorts for passengers who are blind or have cognitive disabilities. Except for smaller commuter aircraft, all boarding is by jetway. Contact individual airlines for details.
