Easy Access Chicago

Ambassador East Hotel


Ambassador East Hotel

This historic hotel is located in the Gold Coast near Michigan Avenue and Oak Street shopping, Lincoln Park and Lake Michigan. Wheelchair access to the hotel and its restaurant, the famous Pump Room, is via a self-operated platform lift. Complimentary high speed wireless internet access is available throughout the hotel.

1301 N. State Pkwy. (Cross Street: Goethe St.)
Chicago, Il 60610
Direct Reservation Number: (312) 787-7200
Reservation Fax: (312) 573-5817
Toll-Free Reservation Number: (888) 506-3471

Price Category: Mid-range

14 wheelchair adapted rooms, 4 rooms with roll-in showers

Wheelchair adapted room types

  • Standard
  • Non-Smoking
  • 1 bed (queen or king)
  • 2 beds
  • Connecting

Reservations/Customer Service

  • Block accessible rooms when reserved
  • Reserve adaptive equipment in advance
  • Room service available
  • Laundry service available


  • Property will arrange wheelchair accessible transport with advance notice (same price as standard shuttle).

Parking/Loading Zone

  • Accessible loading zone
  • Valet
  • Nearest offsite public parking lot/garage
    • Public Parking
    • State & Goethe


  • Written evacuation procedure for guest with disabilities
  • Staff trained on how to evacuate guests with disabilities
  • Guests with disabilities are flagged in computer
  • Printout/list of guests with disabilities is created each day/shift

Hearing >>  

Features for People with Hearing Loss

  • Strobe fire alarms in public areas/hallways
  • Strobe fire alarms in restrooms
  • TTY for guest room
  • TTY for staff
  • Visual alert for door
  • Visual alert for phone
  • Strobe smoke detector
  • Vibrating alarm clock
  • Volume control on guest room phones
  • TTY public phone
  • Volume control public phone
  • Visual indicators in elevator
  • TTY for staff.
    • Location - PBX.

<< Info Vision >>  

Features for People with Vision Loss

  • Orientation to public areas/guestroom
  • Elevator has audible indicators
  • Height clearance at least 80"
  • No undetectable protruding objects in path of travel
  • Braille/Tactile Signage: elevator controls, hoistways, guestrooms, restrooms, emergency exits
  • Nearest grassy/dog relief area
    • Outside entrance

<< Hearing Mobility >>  

Accessible Entrance

  • Door has at least 32" clearance
  • Platform lift-self-operated.
  • Platform lift to immediate left of main entrance.
  • Wheelchair symbol identifies accessible entrance.
  • Valet will assist.


  • Lowered concierge desk
  • Chair with arms
  • Brochures in reach-54" max. for side approach
  • Registration counter not lowered, but no signature required at check-in.

Assistive Equipment for Guests with Physical Disabilities

  • Wheelchair
  • Shower bench
  • Shower chair (with back)
  • Toilet riser
  • Step Stool
  • Mini-refrigerator all rooms or on request

Accessible Restaurants and Bars

  • Restaurant - Pump Room
    • Accessed by platform lift
    • See Restaurant listings for full details
  • Bar - Pump Room
    • Patio-type tables
    • Table service available
    • Chairs with arms

Accessible Facilities/Amenities

  • Fitness Room-free weights available
  • Meeting rooms
  • Public Phone-54" max. to top control for side approach
  • Ice Machine are on 2 floors.
  • Business center/Internet Not accessible
  • Complimentary WiFi available throughout hotel
  • Portable ramp available for access to Byfield Room, used for group events, but slope is 1:5.

Accessible Public Restroom

  • Single Use/Unisex
  • Access symbol identifies facility
  • Entry door at least 32" clearance
  • Threshold less than 1/2" beveled
  • Grab bar behind and alongside toilet
  • Toilet height 17" to 19"
  • Insulated sink pipes
  • Mirror 40" or less from floor or tilted
  • Towels/soap/vending within reach-48" or less from floor
  • Latch operable with closed fist
  • Accessible Restroom located in Lower lobby.
  • Door swings in and blocks clearance so restroom is accessible only to smaller wheelchairs.
  • Lateral transfer space blocked by sink.
  • Knob handles on door and sink.


  • Door clearance at least 36"
  • Car size at least 54" x 80" with centered door or 54" x 68" with side door
  • Elevator controls 54" or less

<< Vision Guestroom >>  

Guestroom 1136

  • Near elevator
  • Standard

Guestroom Bed Type/Features

  • 36" space on at least one side of bed
  • Bed Height 23"
  • 2 double beds.
  • Platform-type bed frame.


  • Door has at least 32" clearance
  • Threshold less than 1/2" beveled
  • Maneuvering clearance inside door 18" minimum
  • Lowered peephole
  • Door heavy
  • Knob handles

Guestroom Features

  • Space to maneuver/turn
  • 36" path to all elements
  • Phone in reach of bed
  • Light in reach of bed
  • Window Opens
  • Guestroom Lowered Controls: door locks, thermostat, electric sockets, light switches
  • Desk/table has 27" knee clearance
  • No in-room safe.
  • Door latch, lamps and drawer pulls all require tight grasping/twisting.

Guest Bathroom

  • Door swings in but has clearance beyond door swing
  • Threshold less than 1/2" beveled
  • Space to maneuver-5' by 5' or T-shaped space to turn
  • Insulated sink pipes
  • Faucet controls automatic or lever type
  • Mirror 40" or less from floor or tilted
  • Grab bar behind and alongside toilet
  • Lateral transfer space at least 30" wide
  • Toilet height 17" to 19"
  • Roll-in shower
    • Level entry
    • Fold-down bench in reach of controls
    • Adjustable, hand-held shower head
    • Controls are lever/easy grasp
  • Roll-in shower Grab Bars
    • Grab bars on 3 walls.
  • Roll-under sink has knee clearance 26 1/2" high and 30" wide.
  • Rear grab bar at toilet is 25" long.

Other Guest Rooms

  • Guest room #1440, with 2 double beds and a tub/shower combination, was also audited.
    • Room features were the same except for there being only 33" between the beds.
    • The sink did have full knee clearance.
    • No lateral transfer space
    • Mirror was high
    • Tub/shower did not have easy grasp/lever handles

<< Mobility  

Tab options

All lodgings listed have the following features/policies (except where noted):

  • Wheelchair accessible entrance, hallways, restrooms and public areas
  • Wheelchair accessible rooms with roll-in showers
  • Wheelchair accessible rooms that are non-smoking
  • Lowered controls in elevators
  • Garage/lot nearby with designated accessible spaces (if not onsite)
  • Policy to block a specific adapted room for guests with disabilities
  • Policy to reserve adaptive equipment in advance
  • Written evacuation procedure for guests with disabilities
  • Staff training on evacuating guests with disabilities
  • Procedure to flag guests with disabilities in computer and generate printouts
  • Orientation for guests with vision loss
  • Policy to accept service animals with no fees/deposit

Please note:
An access specialist with Open Doors Organization surveyed the properties listed. Only one or two guest rooms per hotel were surveyed and access details reported here reflect those particular rooms. Other accessible rooms may have different features. We advise you to call ahead to confirm the information contained in Easy Access Chicago.

This is not a complete list of all the accessible lodgings in Chicago and their listing in this guide is not an endorsement by Open Doors Organization

The access features reported in this guide are not intended to reflect compliance with any local, state or federal building codes or guidelines. It is not the intent of this guide to certify or guarantee that the businesses and properties listed meet any of the required accessibility codes and laws.