Four Seasons Hotel Chicago

Always a landmark of refined comfort, the Four Seasons has excellent Lake Michigan and city views and is steps from chic North Michigan Avenue shopping. Amenities include a full-service health club and spa and two award-winning restaurants.

120 E. Delaware Pl. (Cross Street: N. Michigan Ave
Chicago, Il 60611
Direct Reservation Number: (312) 280-8800
Reservation Fax: (312) 280-9184
Toll-Free Reservation Number: (800) 332-3442
www.fourseasons.com/chicagofs

Price Category: Expensive

10 wheelchair adapted rooms, 2 rooms with roll-in showers

Wheelchair adapted room types

• Standard
• Suite
• Smoking
• Non-Smoking
• 1 bed (queen or king)
• 2 beds
• Connecting
• 1 bed (king) + sofa bed

Reservations/Customer Service

• Reserve adaptive equipment in advance
• Provide ongoing staff sensitivity training
• Room service available
• Laundry service available

Shuttle

• No shuttle provided

Parking/Loading Zone

• Valet
• Nearest offsite public parking lot/garage
  • Self Park
  • 900 N. Michigan

Safety

• Written evacuation procedure for guest with disabilities
• Staff trained on how to evacuate guests with disabilities
• Guests with disabilities are flagged in computer
• Printout/list of guests with disabilities is created each day/shift

Features for People with Hearing Loss

• Strobe fire alarms in accessible guest rooms - Both bedroom and bathroom
• TTY for guest room
• TTY for staff
• Visual alert for door
• Visual alert for phone
• Strobe smoke detector
• Vibrating alarm clock
• Volume control on guest room phones
• TTY public phone
• Volume control public phone
• Visual indicators in elevator

Features for People with Vision Loss

• Restaurant menu in Braille
• Restaurant menu in large print
• Room service menu in Braille
• Room service menu in large print
• Orientation to public areas/guestroom
• Elevator has audible indicators
• Height clearance at least 80"
• No undetectable protruding objects in path of travel
• Higher watt bulbs on request
• Braille/Tactile Signage: elevator controls, hoistways, guestrooms, restrooms, emergency exits
• Interior Signage: large print, high contrast, non-glare
• Nearest grassy/dog relief area
  • N. Michigan and Oak (2 blocks north)
• Hotel information in Braille and on cassette
• Tactile map of guest room and fitness area
• Magnifier on request

Accessible Entrance

• Level entry
• Door has at least 32" clearance
• 2 doors in series-adequate space between
• Threshold less than 1/2" beveled
• Easy grasp/lever handle or none
• Doorman 24 hours

Lobby/Reception

• Chair with arms
• Reception and concierge counters not lowered

Assistive Equipment for Guests with Physical Disabilities

• Wheelchair
• Shower bench
• Mini-refrigerator all rooms or on request

Accessible Restaurants and Bars

• Seasons, The Café Accessible restroom in or near the restaurant
• Breakfast room
  • Accessible tables
  • Buffet 36" high or less
• Seasons Lounge and Conservatory
  • Accessible tables
  • Table service available
  • Chairs with arms

Accessible Facilities/Amenities

• Fitness Room-free weights available
• Public Phone-54" max. to top control for side approach
• Pool has Steps and handrails into pool
• Spa
  • Hydraulic table
  • Accessible sauna, shower and toilet
  • Sink accessible only in men's spa
• Ice Machine
  • Forward approach only while holding door
• Shops-accessible entry and space to turn
  • Counter 42"

Accessible Public Restroom

• Men's and Women's
• Access symbol identifies facility
• Entry door at least 32" clearance
• Threshold less than 1/2" beveled
• Wheelchair stall 60" by 58"/60" minimum
• Stall door at least 32" clearance
• Stall door swings out or has clearance beyond door swing
• Grab bar behind and alongside toilet
• Lateral transfer space at least 30" wide
• Toilet height 17" to 19"
• Roll under sink with knee clearance at least 27" high and 30" wide
• Mirror 40" or less from floor or tilted
• Towels/soap/vending within reach-48" or less from floor
• Latch operable with closed fist
• Easy grasp/lever handle or none
• Located in lobby
• Limited space to maneuver/turn

Elevator

• Door clearance at least 36"
• Car size at least 54" x 80" with centered door or 54" x 68" with side door
• Elevator controls 54" or less

Guestroom 3917

• Standard
• Connecting room

Guestroom Bed Type/Features

• 1 king bed
• Open frame bed
• 36" space on at least one side of bed
• Bed Height 25"

Entry

• Door has at least 32" clearance
• Threshold less than 1/2" beveled
• Lever handles
• Maneuvering clearance inside door 18" minimum
• Lowered peephole
• Door heavy

Guestroom Features

• Space to maneuver/turn
• 36" path to all elements
• Phone in reach of bed
• Light in reach of bed
• Window Opens
• Guestroom Lowered Controls: door locks, thermostat, electric sockets, light switches, room safe, closet rod, iron/board
• No tight grasping/twisting: light switches, drawer pulls
• Desk/table has 27" knee clearance

Guest Bathroom

• Door has at least 32" clearance
• Door swings in but has clearance beyond door swing
• Lever/easy grasp door handles
• Threshold less than 1/2" beveled
• Space to maneuver-5' by 5' or T-shaped space to turn
• Roll under sink with knee clearance at least 27" high and 30" wide
• Insulated sink pipes
• Faucet controls automatic or lever type
• Mirror 40" or less from floor or tilted
• Grab bar behind and alongside toilet
• Toilet height 17" to 19"
• Lowered amenities: hair dryer, towels
• Tub-shower Combination
  • Adjustable, hand-held shower head
  • Controls are lever/easy grasp
• Tub-shower Grab Bars
  • Grab bars on 2 walls
• No lateral transfer space

Other Guest Rooms

• Guest room #3321, a non-connecting room with 2 twin beds and a roll-in shower, was also audited.
• Room features are the same.
• In the bathroom, the toilet is surrounded by walls, thus requiring a front approach.
• The roll-in shower has level entry but no fold down bench.
• A portable shower bench is available.