Palmer House Hilton

This Chicago landmark, located in the heart of the Loop, recently underwent a $150 million renovation. Accessible guest rooms almost doubled in number, and two one-bedroom suites now feature roll-in showers. A new lobby-level restaurant and lounge, upscale retail shops and full-service spa have also been added.

17 E. Monroe (Cross Street: State St.)
Chicago, Il 60603
Direct Reservation Number: (312) 726-7500
Reservation Fax: (312) 917-1707
www.palmerhousehiltonhotel.com

Price Category: Expensive

48 wheelchair adapted rooms, 28 rooms with roll-in showers

Wheelchair adapted room types

• Standard
• Suite (1-bedroom)
• Smoking
• Non-Smoking
• 1 bed (queen or king)
• 2 beds
• Connecting

Reservations/Customer Service

• Block accessible rooms when reserved
• Reserve adaptive equipment in advance
• Provide ongoing staff sensitivity training
• Room service available
• Laundry service available

Shuttle

• No shuttle provided

Parking/Loading Zone

• Valet
• Nearest offsite public parking lot/garage
  • Inter Park
  • 55 E. Monroe St.
  • 312-986-6821

Safety

• Written evacuation procedure for guest with disabilities
• Staff trained on how to evacuate guests with disabilities
• Guests with disabilities are flagged in computer
• Printout/list of guests with disabilities is created each day/shift

Features for People with Hearing Loss

• Strobe fire alarms in accessible guest rooms - Bedroom only
• Strobe smoke detector-portable
• TTY for guest room
• TTY for staff
• Visual alert for door
• Visual alert for phone
• Strobe smoke detector
• Vibrating alarm clock
• Volume control on guest room phones
• Volume control public phone
• Visual indicators in elevator

Features for People with Vision Loss

• Orientation to public areas/guestroom
• Elevator has audible indicators
• Height clearance at least 80"
• No undetectable protruding objects in path of travel
• Higher watt bulbs on request
• Braille/Tactile Signage: elevator controls, hoistways, guestrooms, restrooms, emergency exits
• Interior Signage: large print, high contrast, non-glare
• Nearest grassy/dog relief area
  • Hotel roof

Accessible Entrance

• Level entry
• Door has at least 32" clearance
• 2 doors in series-adequate space between
• Threshold less than 1/2" beveled
• Automatic door
• Easy grasp/lever handle or none
• Secondary Entrance
  • Secondary entrance on Wabash is also accessible with a push button door.
• At State St. entrance, manual doors are kept locked and there is redirect signage.

Lobby/Reception

• Chair with arms
• Brochures in reach-54" max. for side approach
• Neither registration nor concierge counters are lowered.
• No writing required during check-in.

Assistive Equipment for Guests with Physical Disabilities

• Wheelchair
• Shower chair (with back)
• Mini-refrigerator all rooms or on request
• Kit for persons of short stature
  • Step stool, reacher, pull-down closet rod

Accessible Restaurants and Bars

• Lockwood Restaurant and Bar, lobby level
  • Accessible restroom nearby
• Potter's Lounge, lobby level

Accessible Facilities/Amenities

• Business Center with Internet
• Meeting rooms
• Public Phone-54" max. to top control for side approach
• Full Service Spa
• Pool
  • Enclosed lift down to pool deck
  • Ladders only for entry into pool
• Locker Room/Changing Facilities
  • Accessible lockers, changing bench, shower, toilet, sink
• Ice Machine
  • Forward approach only while holding door open
• Drinking Fountain in meeting room area
• ATM in lobby
• Empire Room, for group events, is accessible via platform lift
  • Contact security for assistance

Accessible Public Restroom

• Single Use/Unisex
• Access symbol identifies facility
• Entry door at least 32" clearance
• Threshold less than 1/2" beveled
• Space in restroom to maneuver-5' by 5' or T-shaped space to turn
• Wheelchair stall 60" by 58"/60" minimum
• Stall door at least 32" clearance
• Stall door swings out or has clearance beyond door swing
• Grab bar behind and alongside toilet
• Lateral transfer space at least 30" wide
• Toilet height 17" to 19"
• Roll under sink with knee clearance at least 27" high and 30" wide
• Insulated sink pipes
• Mirror 40" or less from floor or tilted
• Towels/soap/vending within reach-48" or less from floor
• Faucet controls automatic or lever type
• Latch operable with closed fist
• Easy grasp/lever handle or none
• Located in Lobby, next to reception
• Accessible men's and women's restrooms also in meeting room areas

Elevator

• Door clearance at least 36"
• Car size at least 54" x 80" with centered door or 54" x 68" with side door
• Elevator controls 54" or less
• 3 banks of elevators to different floors.
• Key card swipe for 22nd/23rd floors is 57" high

Guestroom 1191

• Standard

Guestroom Bed Type/Features

• 1 king bed
• Open frame bed
• 36" space on at least one side of bed
• Bed Height 26"

Entry

• Door has at least 32" clearance
• Threshold less than 1/2" beveled
• Lever handles
• Door weight 5 lb. max
• Maneuvering clearance inside door 18" minimum
• Lowered peephole

Guestroom Features

• Space to maneuver/turn
• 36" path to all elements
• Phone in reach of bed
• Light in reach of bed
• Window Opens
• Guestroom Lowered Controls: door locks, thermostat, electric sockets, light switches
• No tight grasping/twisting: door locks, light switches, drawer pulls
• No in-room safe

Guest Bathroom

• Door has at least 32" clearance
• Sliding Door
• Door swings out
• Lever/easy grasp door handles
• Threshold less than 1/2" beveled
• Space to maneuver-5' by 5' or T-shaped space to turn
• Roll under sink with knee clearance at least 27" high and 30" wide
• Insulated sink pipes
• Faucet controls automatic or lever type
• Mirror 40" or less from floor or tilted
• Grab bar behind and alongside toilet
• Lateral transfer space at least 30" wide
• Toilet height 17" to 19"
• Lowered amenities: hair dryer
• Roll-in shower
  • Level entry
  • No fold-down bench
  • Adjustable, hand-held shower head
  • Controls are lever/easy grasp
• Roll-in shower Grab Bars
  • Grab bars on 2 walls

Other Guest Rooms

• Guestroom #21244, which has 1 king bed and a tub/shower combination, was also audited. It was identical except for having a lowered closet rod and grab bars on 3 walls in the tub/shower along with a second lower set.
• New guest rooms and suites added during the renovation have not yet been audited.