Easy Access Chicago

Best Western Hawthorne Terrace


Best Western Hawthorne Terrace

This intimate and charming hotel in East Lakeview is just steps away from vibrant nightlife, theatre, sidewalk cafés and upscale dining. It's also within walking distance of Wrigley Field, home of the Chicago Cubs. The hotel, which was recently renovated, offers a complimentary continental breakfast and newspaper.

3434 N. Broadway Ave. (Cross Street: Hawthorne Pl.
Chicago, Il 60657
Direct Reservation Number: (773) 244-3434
Reservation Fax: (773) 244-3435
Toll-Free Reservation Number: (888) 860-3400

Price Category: Budget

4 wheelchair adapted rooms, 1 rooms with roll-in showers

Wheelchair adapted room types

  • Suite
  • Smoking
  • Non-Smoking
  • 1 bed (queen or king)
  • Sofa bed

Reservations/Customer Service

  • Block accessible rooms when reserved
  • Reserve adaptive equipment in advance
  • Provide ongoing staff sensitivity training
  • Room service available
  • Laundry service available


  • No shuttle provided

Parking/Loading Zone

  • Valet
  • Nearest offsite public parking lot/garage
    • -Midcity Parking
    • 3440 N. Broadway
    • 312-664-1400
  • Street parking also available


  • Staff trained on how to evacuate guests with disabilities
  • Guests with disabilities are flagged in computer
  • Printout/list of guests with disabilities is created each day/shift
  • No written procedure for evacuating guests with disabilities

Hearing >>  

Features for People with Hearing Loss

  • Strobe fire alarms in public areas/hallways
  • Strobe fire alarms in restrooms
  • Strobe fire alarms in accessible guest rooms - Bedroom only
  • TTY for guest room
  • Visual alert for door
  • Visual alert for phone
  • Strobe smoke detector
  • Vibrating alarm clock
  • Volume control on guest room phones
  • Visual indicators in elevator
  • TTY for staff
    • Location-Front desk

<< Info Vision >>  

Features for People with Vision Loss

  • Orientation to public areas/guestroom
  • Elevator has audible indicators
  • Height clearance at least 80"
  • No undetectable protruding objects in path of travel
  • Higher watt bulbs on request
  • Large number phone
  • Large display alarm clock
  • Braille/Tactile Signage: hoistways, restrooms
  • Nearest grassy/dog relief area
    • Hawthorne Place
  • Guest rooms lack Braille/tactile signage

<< Hearing Mobility >>  

Accessible Entrance

  • Sloped entry
  • Door has at least 32" clearance
  • Easy grasp/lever handle or none
  • Secondary Entrance
    • Next to main entrance
  • Sloped entry is brick pathway
    • Ramp slope less than 1:12 but entry threshold is 1"-1.5" high


  • Lowered counter/section
  • Chair with arms
  • Brochures in reach-54" max. for side approach

Assistive Equipment for Guests with Physical Disabilities

  • Shower bench
  • Step Stool
  • Mini-refrigerator all rooms or on request

Accessible Restaurants and Bars

  • Breakfast bar-lobby area
    • Coffee tables only
    • Buffet 36" high but in narrow space
    • Staff on hand to assist

Accessible Facilities/Amenities

  • Fitness Room-no free weights
  • Drinking Fountain
  • Vending and ice machines not accessible but front desk staff nearby to assist

Accessible Public Restroom

  • Single Use/Unisex
  • Access symbol identifies facility
  • Entry door at least 32" clearance
  • Threshold less than 1/2" beveled
  • Stall door swings in but has clearance beyond door swing
  • Grab bar behind and alongside toilet
  • Lateral transfer space at least 30" wide
  • Toilet height 17" to 19"
  • Roll under sink with knee clearance at least 27" high and 30" wide
  • Mirror 40" or less from floor or tilted
  • Towels/soap/vending within reach-48" or less from floor
  • Faucet controls lever type
  • Latch operable with closed fist
  • Easy grasp/lever handle or none
  • Limited space to maneuver/turn
  • Located in lobby


  • Elevator controls 54" or less
  • Door clearance 35"
  • Car size 51" x 68"

<< Vision Guestroom >>  

Guestroom 107

  • Near elevator
  • Near lobby
  • Standard

Guestroom Bed Type/Features

  • 1 king bed
  • Open frame bed
  • 36" space on at least one side of bed
  • Room also has sofa bed
  • Bed Height 26"


  • Door has at least 32" clearance
  • Threshold less than 1/2" beveled
  • Door weight 5 lb. max
  • Maneuvering clearance inside door 18" minimum
  • Lowered peephole
  • Lever handle inside only
  • Floor lamp inside door blocks maneuvering clearance but can be moved

Guestroom Features

  • Space to maneuver/turn
  • 36" path to all elements
  • Phone in reach of bed
  • Window Opens
  • Guestroom Lowered Controls: door locks, thermostat, electric sockets, light switches, room safe, iron/board
  • No tight grasping/twisting: door locks, light switches, drawer pulls
  • Desk lacks knee clearance
  • Closet rod not lowered

Guest Bathroom

  • Door has at least 32" clearance
  • Door swings out
  • Lever/easy grasp door handles
  • Threshold less than 1/2" beveled
  • Faucet controls lever type
  • Toilet height 17" to 19"
  • Lowered amenities: hair dryer, robe hook, towels
  • Tub-shower Combination
    • Adjustable, hand-held shower head
    • Controls are lever/easy grasp
  • Tub-shower Grab Bars
    • Grab bars on 2 walls
    • Second set 8"-10" above tub rim
  • Small bathroom with no lateral transfer space at toilet and no front approach to sink
  • Mirror 45"

<< Mobility  

Tab options

All lodgings listed have the following features/policies (except where noted):

  • Wheelchair accessible entrance, hallways, restrooms and public areas
  • Wheelchair accessible rooms with roll-in showers
  • Wheelchair accessible rooms that are non-smoking
  • Lowered controls in elevators
  • Garage/lot nearby with designated accessible spaces (if not onsite)
  • Policy to block a specific adapted room for guests with disabilities
  • Policy to reserve adaptive equipment in advance
  • Written evacuation procedure for guests with disabilities
  • Staff training on evacuating guests with disabilities
  • Procedure to flag guests with disabilities in computer and generate printouts
  • Orientation for guests with vision loss
  • Policy to accept service animals with no fees/deposit

Please note:
An access specialist with Open Doors Organization surveyed the properties listed. Only one or two guest rooms per hotel were surveyed and access details reported here reflect those particular rooms. Other accessible rooms may have different features. We advise you to call ahead to confirm the information contained in Easy Access Chicago.

This is not a complete list of all the accessible lodgings in Chicago and their listing in this guide is not an endorsement by Open Doors Organization

The access features reported in this guide are not intended to reflect compliance with any local, state or federal building codes or guidelines. It is not the intent of this guide to certify or guarantee that the businesses and properties listed meet any of the required accessibility codes and laws.