Easy Access Chicago

Best Western at O'Hare


Best Western at O'Hare

This affordable property, located near the Rosemont Convention Center, has two new restaurants. While rooms and restrooms are not fully adapted for wheelchair users, the hotel may meet some individuals' specific needs. All accessible rooms are located on the ground floor.

10300 W. Higgins Rd (Cross Street: Mannheim Rd.)
Rosemont, Il 60018
Direct Reservation Number: (845) 296-4471
Reservation Fax: (847) 296-4958
Toll-Free Reservation Number: (800) 528-1234

Price Category: Budget

3 wheelchair adapted rooms, 0 rooms with roll-in showers

Wheelchair adapted room types

  • Standard
  • Non-Smoking
  • 2 beds

Reservations/Customer Service

  • Block accessible rooms when reserved
  • Provide ongoing staff sensitivity training
  • Room service available
  • Laundry service available


  • Property will arrange wheelchair accessible transport with advance notice.

Parking/Loading Zone

  • Private parking lot with designated accessible spaces
  • 6 designated accessible spaces.


  • Guests with disabilities are flagged in computer
  • Printout/list of guests with disabilities is created each day/shift
  • Wheelchair adapted rooms all on ground floor.
  • No written emergency evacuation plan for guests with disabilities or staff training

Hearing >>  

Features for People with Hearing Loss

  • TTY for guest room
  • Visual alert for door
  • Visual alert for phone
  • Strobe smoke detector
  • Vibrating alarm clock
  • Volume control on guest room phones
  • Volume control public phone
  • Visual indicators in elevator
  • No hard-wired strobe fire alarms in public areas or guest rooms.

<< Info Vision >>  

Features for People with Vision Loss

  • Orientation to public areas/guestroom
  • Elevator has audible indicators
  • Height clearance at least 80"
  • No undetectable protruding objects in path of travel
  • Braille/Tactile Signage: elevator controls, hoistways, guestrooms
  • Nearest grassy/dog relief area
    • 1 mile away
    • Nothing nearby
  • Magnifier on request.

<< Hearing Mobility >>  

Accessible Entrance

  • Level entry
  • Door has at least 32" clearance
  • 2 doors in series-adequate space between
  • Threshold less than 1/2" beveled
  • Easy grasp/lever handle or none


  • Chair with arms
  • Brochures in reach-54" max. for side approach
  • Clipboard for check-in.

Assistive Equipment for Guests with Physical Disabilities

  • Shower chair (with back)
  • Toilet riser
  • Step Stool
  • Mini-refrigerator all rooms or on request

Accessible Restaurants and Bars

  • Pine Grove Family Dining (not audited)
  • Coffee area-lobby
    • Buffet 36" high or less
    • Staff on hand to assist
  • Shoeless Joe Jackson's Bar & Grille (not audited)

Accessible Facilities/Amenities

  • Fitness Room-no free weights
  • Ice Machine
  • Laundry room
  • Meeting rooms
  • Shops
    • Market Place in lobby open 24 hours for snacks
  • Public Phone 54" max. to top control for side approach
  • The hotel's new restaurant and bar opened only after the audit.

Accessible Public Restroom

  • Men's and Women's
  • Single Use/Unisex
  • Entry door at least 32" clearance
  • Threshold less than 1/2" beveled
  • Space in restroom to maneuver-5' by 5' or T-shaped space to turn
  • Stall door swings in but has clearance beyond door swing
  • Lateral transfer space at least 30" wide
  • Toilet height 17" to 19"
  • Insulated sink pipes
  • Towels/soap/vending within reach-48" or less from floor
  • Faucet controls lever type
  • Easy grasp/lever handle or none
  • Accessible Restroom not fully adapted
  • Located in Lobby
  • No signage
  • No grab bars
  • Sink lacks knee clearance
  • Mirror 55"


  • Door clearance at least 36"
  • Car size at least 54" x 80" with centered door or 54" x 68" with side door
  • Elevator controls 54" or less

<< Vision Guestroom >>  

Guestroom 109

  • Near lobby
  • Standard
  • Ground floor

Guestroom Bed Type/Features

  • Open frame bed
  • 36" space on at least one side of bed
  • Bed Height 24"
  • 2 double beds


  • Door has at least 32" clearance
  • Threshold less than 1/2" beveled
  • Lever handles
  • Door weight 5 lb. max
  • Peephole not lowered.
  • Maneuvering clearance 15".

Guestroom Features

  • Space to maneuver/turn
  • 36" path to all elements
  • Phone in reach of bed
  • Light in reach of bed
  • Window Opens
  • Guestroom Lowered Controls: door locks, thermostat, electric sockets, light switches
  • No tight grasping/twisting: door locks, drawer pulls
  • Drapery pulls and closet rod not lowered.
  • No room safe.
  • Desk/table has 27" knee clearance

Guest Bathroom

  • Door has at least 32" clearance
  • Door swings out
  • Lever/easy grasp door handles
  • Threshold less than 1/2" beveled
  • Space to maneuver-5' by 5' or T-shaped space to turn
  • Roll under sink with knee clearance at least 27" high and 30" wide
  • Insulated sink pipes
  • Faucet controls lever type
  • Mirror 40" or less from floor or tilted
  • Lateral transfer space at least 30" wide
  • Toilet height 17" to 19"
  • Lowered amenities: hair dryer, robe hook, towels
  • Tub-shower Grab Bars
    • Grab bars on 3 walls.
  • No adjustable, hand-held shower.
  • Tub/shower controls are not lever/easy to grasp.
  • Grab bar alongside toilet.
  • No rear grab bar for toilet.
  • Side grab bar 26" long.

<< Mobility  

Tab options

All lodgings listed have the following features/policies (except where noted):

  • Wheelchair accessible entrance, hallways, restrooms and public areas
  • Wheelchair accessible rooms with roll-in showers
  • Wheelchair accessible rooms that are non-smoking
  • Lowered controls in elevators
  • Garage/lot nearby with designated accessible spaces (if not onsite)
  • Policy to block a specific adapted room for guests with disabilities
  • Policy to reserve adaptive equipment in advance
  • Written evacuation procedure for guests with disabilities
  • Staff training on evacuating guests with disabilities
  • Procedure to flag guests with disabilities in computer and generate printouts
  • Orientation for guests with vision loss
  • Policy to accept service animals with no fees/deposit

Please note:
An access specialist with Open Doors Organization surveyed the properties listed. Only one or two guest rooms per hotel were surveyed and access details reported here reflect those particular rooms. Other accessible rooms may have different features. We advise you to call ahead to confirm the information contained in Easy Access Chicago.

This is not a complete list of all the accessible lodgings in Chicago and their listing in this guide is not an endorsement by Open Doors Organization

The access features reported in this guide are not intended to reflect compliance with any local, state or federal building codes or guidelines. It is not the intent of this guide to certify or guarantee that the businesses and properties listed meet any of the required accessibility codes and laws.