Easy Access Chicago

Hilton Chicago

 

Hilton Chicago

This historic Chicago hotel is located on S. Michigan Ave. across from Buckingham Fountain and the Grant Park Rose Gardens. Large and elegant, with numerous restaurants, bars and shops, the Hilton Chicago is practically a city in itself. Guest rooms are spacious, and most with 2 beds also have 2 bathrooms.

720 S. Michigan Ave. (Cross Street: Balbo Dr.)
Chicago, Il 60605
Direct Reservation Number: (312) 922-4400
Reservation Fax: (312) 922-5240
Toll-Free Reservation Number: (800) 445-8667
www.hilton.com

Price Category: Expensive

11 wheelchair adapted rooms, 6 rooms with roll-in showers

Wheelchair adapted room types

  • Standard
  • Smoking
  • Non-Smoking
  • 1 bed (queen or king)
  • 2 beds

Reservations/Customer Service

  • Block accessible rooms when reserved
  • Reserve adaptive equipment in advance
  • Provide ongoing staff sensitivity training
  • Room service available
  • Laundry service available

Shuttle

  • No shuttle provided

Parking/Loading Zone

  • Accessible loading zone
  • Valet
  • Private parking lot with designated accessible spaces
  • Accessible car and van spaces, vans on ground level.

Safety

  • Written evacuation procedure for guest with disabilities
  • Staff trained on how to evacuate guests with disabilities
  • Guests with disabilities are flagged in computer
  • Printout/list of guests with disabilities is created each day/shift

Hearing >>  

Features for People with Hearing Loss

  • Strobe fire alarms in public areas/hallways
  • Strobe fire alarms in restrooms
  • Strobe fire alarms in accessible guest rooms - Both bedroom and bathroom
  • TTY for guest room
  • Visual alert for door
  • Visual alert for phone
  • Strobe smoke detector
  • Vibrating alarm clock
  • Volume control on guest room phones
  • Volume control public phone
  • Visual indicators in elevator
  • TTY for staff.
    • Located in Communications Office
  • Adapted rooms have door bell with audible and visual alert.

<< Info Vision >>  

Features for People with Vision Loss

  • Orientation to public areas/guestroom
  • Elevator has audible indicators
  • Height clearance at least 80"
  • No undetectable protruding objects in path of travel
  • Braille/Tactile Signage: elevator controls, hoistways, guestrooms, restrooms
  • Interior Signage: large print, high contrast, non-glare
  • Nearest grassy/dog relief area
    • Grant Park, across S. Michigan Ave.

<< Hearing Mobility >>  

Accessible Entrance

  • Level entry
  • Door has at least 32" clearance
  • Threshold less than 1/2" beveled
  • Easy grasp/lever handle or none
  • Secondary Entrance
    • Entry from valet/parking garage has push button door.

Lobby/Reception

  • Chair with arms
  • Counters for reception and concierge not lowered.
  • No writing required at check-in.

Assistive Equipment for Guests with Physical Disabilities

  • Wheelchair
  • Shower chair (with back)
  • Shower stool
  • Mini-refrigerator all rooms or on request
  • Commode
  • Kit for persons of short stature
    • Step stool
    • Reacher
    • Pull-down closet rod

Accessible Restaurants and Bars

  • The Pavilion
    • Buffet at The Pavilion
    • Staff will assist
  • Kitty O'Shea
    • Accessible restroom near Kitty O'Shea
    • 8th St. entrance
  • Bar-Buckingham's
    • Table service available
    • Chairs with arms

Accessible Facilities/Amenities

  • Fitness Room-free weights available
  • Ice Machine
  • Meeting rooms
  • Public Phone-54" max. to top control for side approach
  • Drinking Fountain
  • Shops
  • Fitness Room
    • Automatic door
    • Ramped entry
    • Running track
  • Pool has steps with rails
  • Locker Room/Changing Facilities
    • Push button door
    • Accessible shower, sink, wheelchair stall without grab bars
  • Business center/Internet--Available 24 hours ATM lobby level
  • IDT phone card machine
  • Machine in lobby to check in/out and print airline boarding passes

Accessible Public Restroom

  • Single Use/Unisex
  • Access symbol identifies facility
  • Entry door at least 32" clearance
  • Threshold less than 1/2" beveled
  • Space in restroom to maneuver-5' by 5' or T-shaped space to turn
  • Stall door swings out or has clearance beyond door swing
  • Grab bar behind and alongside toilet
  • Lateral transfer space at least 30" wide
  • Toilet height 17" to 19"
  • Roll under sink with knee clearance at least 27" high and 30" wide
  • Insulated sink pipes
  • Mirror 40" or less from floor or tilted
  • Towels/soap/vending within reach-48" or less from floor
  • Faucet controls automatic or lever type
  • Latch operable with closed fist
  • Easy grasp/lever handle or none
  • Men's and Women's restrooms near Meeting Rooms have both wheelchair accessible and ambulatory stall (2 side grab bars and raised toilet)

Elevator

  • Door clearance at least 36"
  • Car size at least 54" x 80" with centered door or 54" x 68" with side door
  • Elevator controls 54" or less

<< Vision Guestroom >>  

Guestroom 950

  • Near elevator
  • Standard

Guestroom Bed Type/Features

  • 1 king bed
  • Open frame bed
  • 36" space on at least one side of bed
  • Bed Height 25"

Entry

  • Door has at least 32" clearance
  • Threshold less than 1/2" beveled
  • Lever handles
  • Door weight 5 lb. max
  • Maneuvering clearance inside door 18" minimum
  • Lowered peephole

Guestroom Features

  • Space to maneuver/turn
  • 36" path to all elements
  • Phone in reach of bed
  • Light in reach of bed
  • Window Opens
  • Guestroom Lowered Controls: door locks, electric sockets, light switches, drapery pulls, closet rod
  • No tight grasping/twisting: door locks, light switches, drawer pulls
  • Thermostats to be lowered in all adapted rooms during renovation.

Guest Bathroom

  • Door has at least 32" clearance
  • Door swings out
  • Lever/easy grasp door handles
  • Threshold less than 1/2" beveled
  • Space to maneuver-5' by 5' or T-shaped space to turn
  • Roll under sink with knee clearance at least 27" high and 30" wide
  • Insulated sink pipes
  • Faucet controls lever type
  • Grab bar behind and alongside toilet
  • Lateral transfer space at least 30" wide
  • Toilet height 17" to 19"
  • Lowered amenities: hair dryer, robe hook, towels
  • Roll-in shower
    • Level entry
    • Fold-down bench in reach of controls
    • Adjustable, hand-held shower head
    • Controls are lever/easy grasp
  • Roll-in shower Grab Bars
    • Grab bars on 2 walls.
  • Mirror bottom edge 45" above floor.

Other Guest Rooms

  • Guest room #1208, with 2 double beds and a tub/shower combination, was also audited.
    • Other features were identical except that the thermostat and iron/board were within reach range.

<< Mobility  

Tab options

All lodgings listed have the following features/policies (except where noted):

  • Wheelchair accessible entrance, hallways, restrooms and public areas
  • Wheelchair accessible rooms with roll-in showers
  • Wheelchair accessible rooms that are non-smoking
  • Lowered controls in elevators
  • Garage/lot nearby with designated accessible spaces (if not onsite)
  • Policy to block a specific adapted room for guests with disabilities
  • Policy to reserve adaptive equipment in advance
  • Written evacuation procedure for guests with disabilities
  • Staff training on evacuating guests with disabilities
  • Procedure to flag guests with disabilities in computer and generate printouts
  • Orientation for guests with vision loss
  • Policy to accept service animals with no fees/deposit

Please note:
An access specialist with Open Doors Organization surveyed the properties listed. Only one or two guest rooms per hotel were surveyed and access details reported here reflect those particular rooms. Other accessible rooms may have different features. We advise you to call ahead to confirm the information contained in Easy Access Chicago.

This is not a complete list of all the accessible lodgings in Chicago and their listing in this guide is not an endorsement by Open Doors Organization

The access features reported in this guide are not intended to reflect compliance with any local, state or federal building codes or guidelines. It is not the intent of this guide to certify or guarantee that the businesses and properties listed meet any of the required accessibility codes and laws.