Easy Access Chicago

Chicago Marriott Downtown Magnificent Mile


Chicago Marriott Downtown Magnificent Mile

With the River North entertainment area to the west, Navy Pier to the east and endless shopping opportunities right at the front door, this large hotel has an ideal location. Amenities include 3 restaurants and lounges, indoor pool, health club, business center, meeting rooms and wireless internet access.

540 N. Michigan Ave. (Cross Street: Grand Ave.)
Chicago, Il 60611
Direct Reservation Number: (312) 836-0100
Reservation Fax: (312) 836-6139
Toll-Free Reservation Number: (800) 228-1265

Price Category: Mid-range
Smoke Free Property

36 wheelchair adapted rooms, 10 rooms with roll-in showers

Wheelchair adapted room types

  • Standard
  • Suite
  • Non-Smoking
  • 1 bed (queen or king)
  • Connecting
  • 1 bed + sofa bed

Reservations/Customer Service

  • Block accessible rooms when reserved
  • Reserve adaptive equipment in advance
  • Room service available
  • Laundry service available


  • No shuttle provided

Parking/Loading Zone

  • Accessible loading zone
  • Nearest offsite public parking lot/garage
    • Inter Park
    • 50 E. Ohio St.
    • 312-986-3390
  • Valet parking-Rush Street entrance
  • Loading zone/driveway has cross slope


  • Written evacuation procedure for guest with disabilities
  • Staff trained on how to evacuate guests with disabilities
  • Guests with disabilities are flagged in computer
  • Printout/list of guests with disabilities is created each day/shift

Hearing >>  

Features for People with Hearing Loss

  • Strobe fire alarms in public areas/hallways
  • Strobe fire alarms in restrooms
  • TTY for guest room
  • TTY for staff
  • Visual alert for door
  • Visual alert for phone
  • Vibrating alarm clock
  • Volume control on guest room phones
  • Volume control public phone
  • Visual indicators in elevator
  • Strobe fire alarms in accessible guest rooms
    • Both bedroom and bathroom
    • In 7 rooms total-the 6 accessible rooms on the 10th floor + 3201
  • Strobe smoke detector
    • Portable and hardwired in the 7 rooms noted above

<< Info Vision >>  

Features for People with Vision Loss

  • Restaurant menu in Braille
  • Orientation to public areas/guestroom
  • Elevator has audible indicators
  • No undetectable protruding objects in path of travel
  • Higher watt bulbs on request
  • Braille/Tactile Signage: elevator controls, hoistways, guestrooms, restrooms, emergency exits
  • Interior Signage: large print, high contrast, non-glare
  • Nearest grassy/dog relief area
    • 9th floor exterior area
  • Height clearance 80" except for exit signs in hallways, 76"

<< Hearing Mobility >>  

Accessible Entrance

  • Door has at least 32" clearance
  • 2 doors in series-adequate space between
  • Threshold less than 1/2" beveled
  • Secondary Entrance
    • Rush St. entrance also accessible
    • Manual door beside revolving door is fire exit and kept locked but 24-hour valet service will open
  • Level entry into building, then platform lift to lobby
  • Platform lift-phone for assistance
  • Push button door-exterior
  • Automatic door--interior


  • Lowered counter/section
  • Lowered concierge desk
  • Brochures in reach-54" max. for side approach

Assistive Equipment for Guests with Physical Disabilities

  • Wheelchair
  • Shower bench
  • Mini-refrigerator all rooms or on request

Accessible Restaurants and Bars

  • Ventoso, 2nd floor
    • Accessible restroom at other end of 2nd floor
    • American breakfast with optional buffet
    • Staff will assist
  • Bar in Lobby
    • Table service available after 3 pm

Accessible Facilities/Amenities

  • Fitness Room-free weights available
  • Ice Machine
  • Business Center with Internet
  • WiFi available
  • Meeting rooms
  • Public Phone-54" max. to top control for side approach
  • Pool
    • Ramp to pool deck-slope ok but no handrails
    • Steps and handrails into pool
  • Desks in 2nd floor business center have no knee clearance.
  • Kinko's, on lower level, fully accessible
  • ATM is wheelchair accessible with Braille on keys
    • Plug-in for headset

Accessible Public Restroom

  • Men's and Women's
  • Access symbol identifies facility
  • Entry door at least 32" clearance
  • Threshold less than 1/2" beveled
  • Space in restroom to maneuver-5' by 5' or T-shaped space to turn
  • Wheelchair stall 60" by 58"/60" minimum
  • Stall door at least 32" clearance
  • Stall door swings out or has clearance beyond door swing
  • Grab bar behind and alongside toilet
  • Lateral transfer space at least 30" wide
  • Toilet height 17" to 19"
  • Roll under sink with knee clearance at least 27" high and 30" wide
  • Insulated sink pipes
  • Mirror 40" or less from floor or tilted
  • Towels/soap/vending within reach-48" or less from floor
  • Faucet controls automatic or lever type
  • Latch operable with closed fist
  • Easy grasp/lever handle or none
  • 4th floor accessible restroom identical except for 22" toilet.
  • Ambulatory stall, with grab bars on both sides of raised toilet, in lower lobby restroom.


  • Door clearance at least 36"
  • Car size at least 54" x 80" with centered door or 54" x 68" with side door
  • Elevator controls 54" or less
  • Express elevator does not have lowered controls-upgrade planned.

<< Vision Guestroom >>  

Guestroom 1010

  • Standard
  • Connecting

Guestroom Bed Type/Features

  • 1 king bed
  • Open frame bed
  • Bed Height 24."
  • 33" space on one side of bed


  • Door has at least 32" clearance
  • Threshold less than 1/2" beveled
  • Lever handles
  • Door weight 5 lb. max
  • Maneuvering clearance inside door 18" minimum
  • Lowered peephole

Guestroom Features

  • Phone in reach of bed
  • Light in reach of bed
  • Window Opens
  • Guestroom Lowered Controls: door locks, electric sockets, light switches, drapery pulls, closet rod, iron/board
  • No tight grasping/twisting: door locks, light switches, drawer pulls
  • Space to maneuver/turn very limited.
  • Pathway at foot of bed only 30".
  • Path to some elements blocked by furniture

Guest Bathroom

  • Door has at least 32" clearance
  • Door swings out
  • Lever/easy grasp door handles
  • Threshold less than 1/2" beveled
  • Space to maneuver-5' by 5' or T-shaped space to turn
  • Roll under sink with knee clearance at least 27" high and 30" wide
  • Insulated sink pipes
  • Faucet controls automatic or lever type
  • Mirror 40" or less from floor or tilted
  • Grab bar behind and alongside toilet
  • Lateral transfer space at least 30" wide
  • Toilet height 17" to 19"
  • Lowered amenities: hair dryer, robe hook, towels
  • Roll-in shower
    • Level entry
    • Fold-down bench in reach of controls
    • Adjustable, hand-held shower head
    • Controls are lever/easy grasp
  • Roll-in shower Grab Bars
    • Grab bars on at least 2 walls
  • Bench size-17" x 15", 21" high

<< Mobility  

Tab options

All lodgings listed have the following features/policies (except where noted):

  • Wheelchair accessible entrance, hallways, restrooms and public areas
  • Wheelchair accessible rooms with roll-in showers
  • Wheelchair accessible rooms that are non-smoking
  • Lowered controls in elevators
  • Garage/lot nearby with designated accessible spaces (if not onsite)
  • Policy to block a specific adapted room for guests with disabilities
  • Policy to reserve adaptive equipment in advance
  • Written evacuation procedure for guests with disabilities
  • Staff training on evacuating guests with disabilities
  • Procedure to flag guests with disabilities in computer and generate printouts
  • Orientation for guests with vision loss
  • Policy to accept service animals with no fees/deposit

Please note:
An access specialist with Open Doors Organization surveyed the properties listed. Only one or two guest rooms per hotel were surveyed and access details reported here reflect those particular rooms. Other accessible rooms may have different features. We advise you to call ahead to confirm the information contained in Easy Access Chicago.

This is not a complete list of all the accessible lodgings in Chicago and their listing in this guide is not an endorsement by Open Doors Organization

The access features reported in this guide are not intended to reflect compliance with any local, state or federal building codes or guidelines. It is not the intent of this guide to certify or guarantee that the businesses and properties listed meet any of the required accessibility codes and laws.