Swissotel Chicago

This all-glass triangular hotel, located on the Chicago River at Lake Michigan, has great wrap-around views from Navy Pier to Millennium Park. It is one of the few Chicago hotels with a pool lift.

323 E. Wacker Dr (Cross Street: N. Columbus Dr.)
Chicago, Il 60601
Direct Reservation Number: (312) 565-0565
Reservation Fax: (312) 565-0540
Toll-Free Reservation Number: (888) 737-9477
www.swissotel.com

Price Category: Expensive
Smoke Free Property

22 wheelchair adapted rooms, 10 rooms with roll-in showers

Wheelchair adapted room types

• Standard
• Non-Smoking
• 1 bed (queen or king)
• 2 beds
• Connecting

Reservations/Customer Service

• Block accessible rooms when reserved
• Reserve adaptive equipment in advance
• Provide ongoing staff sensitivity training
• Room service available
• Laundry service available

Shuttle

• No shuttle provided

Parking/Loading Zone

• Accessible loading zone
• Valet
• Nearest offsite public parking lot/garage
  • System Parking
  • 303 E. Wacker Dr.
  • 312-819-3985
  • (Access to hotel via concourse and elevator)
• Can park vans in driveway that don't fit in garage

Safety

• Written evacuation procedure for guest with disabilities
• Staff trained on how to evacuate guests with disabilities
• Guests with disabilities are flagged in computer
• Printout/list of guests with disabilities is created each day/shift

Features for People with Hearing Loss

• Strobe fire alarms in public areas/hallways
• Strobe fire alarms in restrooms
• Strobe fire alarms in accessible guest rooms - Bedroom only
• TTY for guest room
• TTY for staff
• Visual alert for door
• Visual alert for phone
• Strobe smoke detector
• Vibrating alarm clock
• Volume control on guest room phones
• TTY public phone
• Volume control public phone
• Visual indicators in elevator

Features for People with Vision Loss

• Orientation to public areas/guestroom
• Elevator has audible indicators
• Height clearance at least 80"
• No undetectable protruding objects in path of travel
• Higher watt bulbs on request
• Braille/Tactile Signage: elevator controls, hoistways, guestrooms, emergency exits
• Interior Signage: large print, high contrast, non-glare
• Nearest grassy/dog relief area
  • Columbus Plaza, across N. Columbus Dr.

Accessible Entrance

• Level entry
• Door has at least 32" clearance
• 2 doors in series-adequate space between
• Threshold less than 1/2" beveled
• Automatic door
• Easy grasp/lever handle or none

Lobby/Reception

• Lowered concierge desk
• Chair with arms
• Clipboard available for check-in

Assistive Equipment for Guests with Physical Disabilities

• Wheelchair
• Shower chair (with back)
• Shower stool
• Toilet riser
• Step Stool
• Mini-refrigerator all rooms or on request

Accessible Restaurants and Bars

• Geneva Room, lower level
  • Buffet at breakfast
  • Staff will assist
  • Accessible restroom in or near the restaurant
• Bar/Coffee Bar in lobby
  • Table service available

Accessible Facilities/Amenities

• Fitness Room-free weights available
• Ice Machine
• Business Center with Internet
• Meeting rooms
• Public Phone-54" max. to top control for side approach
• Drinking Fountain
• Pool-Pool lift into pool, platform lift to pool deck
• ATM in lobby
• The Palm, located in the Swissotel, was not audited.

Accessible Public Restroom

• Men's and Women's
• Access symbol identifies facility
• Entry door at least 32" clearance
• Threshold less than 1/2" beveled
• Space in restroom to maneuver-5' by 5' or T-shaped space to turn
• Wheelchair stall 60" by 58"/60" minimum
• Stall door at least 32" clearance
• Stall door swings out or has clearance beyond door swing
• Grab bar behind and alongside toilet
• Lateral transfer space at least 30" wide
• Toilet height 17" to 19"
• Roll under sink with knee clearance at least 27" high and 30" wide
• Insulated sink pipes
• Mirror 40" or less from floor or tilted
• Towels/soap/vending within reach-48" or less from floor
• Faucet controls automatic or lever type
• Latch operable with closed fist
• Easy grasp/lever handle or none
• Located in Lobby and Lower Lobby
• Grab bars 31" high

Elevator

• Door clearance at least 36"
• Car size at least 54" x 80" with centered door or 54" x 68" with side door
• Elevator controls 54" or less

Guestroom 2020

• Standard
• Connecting

Guestroom Bed Type/Features

• 1 king bed
• 36" space on at least one side of bed
• Bed Height 22"
• Platform-type bed frame

Entry

• Door has at least 32" clearance
• Threshold less than 1/2" beveled
• Lever handles
• Door weight 5 lb. max
• Lowered peephole
• Restricted maneuvering clearance inside door

Guestroom Features

• Space to maneuver/turn
• 36" path to all elements
• Phone in reach of bed
• Light in reach of bed
• Guestroom Lowered Controls: door locks, thermostat, electric sockets, light switches, drapery pulls, room safe, closet rod
• No tight grasping/twisting: door locks, light switches, drawer pulls
• Desk/table has 27" knee clearance
• Must request closet rod to be moved to lower position.
• Push button drapery controls

Guest Bathroom

• Door has at least 32" clearance
• Door swings out
• Lever/easy grasp door handles
• Threshold less than 1/2" beveled
• Space to maneuver-5' by 5' or T-shaped space to turn
• Roll under sink with knee clearance at least 27" high and 30" wide
• Faucet controls automatic or lever type
• Mirror 40" or less from floor or tilted
• Grab bar behind and alongside toilet
• Toilet height 17" to 19"
• Lowered amenities: hair dryer, robe hook, towels
• Roll-in shower
  • No fold-down bench
  • Adjustable, hand-held shower head
  • Controls are lever/easy grasp
• Roll-in shower Grab Bars
  • Grab bars on 3 walls
• 2" lip at entry
• No lateral transfer space

Other Guest Rooms

• Guestroom #717, which has one king bed, a connecting room and a tub/shower combination, was also audited.
• The room was otherwise identical except for having easy grasp lever controls in the tub/shower along with a lower second set of grab bars.