Easy Access Chicago

Crowne Plaza Chicago O'Hare

 

Crowne Plaza Chicago O'Hare

This hotel is adjacent to the Rosemont Theatre, directly across the street from the Donald E. Stephens Convention Center and just 1 mile from O'Hare. Amenities include two restaurants, indoor pool, health club and meeting rooms. The CTA Blue Line to downtown Chicago is two blocks from the hotel. The property underwent a major renovation in 2009, resulting in the addition of many more wheelchair accessible rooms. As the hotel has not been audited since the upgrade, some features in this listing may have changed.

5440 N. River Rd. (Cross Street: Hwy 90)
Rosemont, Il 60018
Direct Reservation Number: (847) 671-6350
Reservation Fax: (847) 671-5406
Toll-Free Reservation Number: (800) 972-2494
www.chi-ohare.crowneplaza.com

Price Category: Mid-range

25 wheelchair adapted rooms, 5 rooms with roll-in showers

Wheelchair adapted room types

  • Standard
  • Suite
  • Smoking
  • Non-Smoking
  • 1 bed (queen or king)
  • 2 beds
  • 1 bed + sofa bed
  • Connecting

Reservations/Customer Service

  • Block accessible rooms when reserved
  • Reserve adaptive equipment in advance
  • Provide ongoing staff sensitivity training
  • Room service available
  • Laundry service available

Shuttle

  • Complimentary shuttle to/from airport
  • Property will arrange wheelchair accessible transport with advance notice
  • Hotel will pay for accessible taxi.

Parking/Loading Zone

  • Accessible loading zone
  • Private parking lot with designated accessible spaces
  • Self park only

Safety

  • Written evacuation procedure for guest with disabilities
  • Staff trained on how to evacuate guests with disabilities
  • Guests with disabilities are flagged in computer
  • Printout/list of guests with disabilities is created each day/shift

Hearing >>  

Features for People with Hearing Loss

  • Strobe fire alarms in public areas/hallways
  • Strobe fire alarms in accessible guest rooms - Bedroom only
  • TTY for guest room
  • Visual alert for door
  • Visual alert for phone
  • Strobe smoke detector
  • Vibrating alarm clock
  • Volume control on guest room phones
  • Volume control public phone
  • Visual indicators in elevator
  • TTY for staff.
    • Location PBX or Security

<< Info Vision >>  

Features for People with Vision Loss

  • Elevator has audible indicators
  • Height clearance at least 80"
  • No undetectable protruding objects in path of travel
  • Higher watt bulbs on request
  • Large number phone
  • Braille/Tactile Signage: elevator controls, hoistways, guestrooms, restrooms, emergency exits
  • Interior Signage: large print, non-glare
  • Nearest grassy/dog relief area
    • Outside hotel
  • Magnifier
  • Higher watt bulbs on request.

<< Hearing Mobility >>  

Accessible Entrance

  • Level entry
  • Door has at least 32" clearance
  • 2 doors in series-adequate space between
  • Threshold less than 1/2" beveled
  • Automatic door
  • Easy grasp/lever handle or none
  • First set of doors automatic, second set manual.

Lobby/Reception

  • Lowered concierge desk
  • Chair with arms
  • Clipboard for check-in

Assistive Equipment for Guests with Physical Disabilities

  • Wheelchair
  • Shower bench
  • Shower chair (with back)
  • Toilet riser
  • Step Stool
  • Mini-refrigerator all rooms or on request

Accessible Restaurants and Bars

  • Rickenbacker's Bar & Grill
  • River Rock Deli
    • Deli buffet 36" high or less
    • Staff will assist
  • Bar
    • Accessible tables
    • Table service available

Accessible Facilities/Amenities

  • Fitness Room-free weights available
  • Pool has steps and rail into pool
  • Locker Room/Changing Facilities
    • Accessible lockers and shower
  • Sauna is not accessible.
  • Gift shop accessible via ramp and self-operated platform lift
  • Drinking Fountain
  • Other: Outdoor patio area

Accessible Public Restroom

  • Men's and Women's
  • Access symbol identifies facility
  • Entry door at least 32" clearance
  • Threshold less than 1/2" beveled
  • Space in restroom to maneuver-5' by 5' or T-shaped space to turn
  • Stall door at least 32" clearance
  • Stall door swings out or has clearance beyond door swing
  • Toilet height 17" to 19"
  • Ambulatory stall-grab bars on both sides of toilet
  • Roll under sink with knee clearance at least 27" high and 30" wide
  • Insulated sink pipes
  • Mirror 40" or less from floor or tilted
  • Towels/soap/vending within reach-48" or less from floor
  • Faucet controls lever type
  • Latch operable with closed fist
  • Easy grasp/lever handle or none
  • No wheelchair stall.

Elevator

  • Door clearance at least 36"
  • Car size at least 54" x 80" with centered door or 54" x 68" with side door
  • Elevator controls 54" or less
  • Reached by ramp with handrails from reception

<< Vision Guestroom >>  

Guestroom 1125

  • Near elevator
  • Standard

Guestroom Bed Type/Features

  • Open frame bed
  • 36" space on at least one side of bed
  • Bed Height 24"
  • 2 double beds

Entry

  • Door has at least 32" clearance
  • Threshold less than 1/2" beveled
  • Lever handles
  • Door weight 5 lb. max
  • Lowered peephole
  • Restricted maneuvering clearance at door

Guestroom Features

  • Space to maneuver/turn
  • 36" path to all elements
  • Phone in reach of bed
  • Light in reach of bed
  • Window Opens
  • Guestroom Lowered Controls: door locks, thermostat, electric sockets, light switches, closet rod, iron/board
  • No tight grasping/twisting: door locks, drawer pulls
  • Twist-type lamp switches.
  • Desk knee clearance 24".

Guest Bathroom

  • Door has at least 32" clearance
  • Door swings out
  • Lever/easy grasp door handles
  • Threshold less than 1/2" beveled
  • Roll under sink with knee clearance at least 27" high and 30" wide
  • Insulated sink pipes
  • Faucet controls lever type
  • Mirror 40" or less from floor or tilted
  • Grab bar behind and alongside toilet
  • Lateral transfer space at least 30" wide
  • Toilet height 17" to 19"
  • Lowered amenities: hair dryer, robe hook, towels
  • Roll-in shower
    • Level entry
    • Fold-down bench in reach of controls
    • Adjustable, hand-held shower head
    • Controls are lever/easy grasp
  • Roll-in shower Grab Bars
    • Grab bars on 3 walls
  • Small bathroom with limited space to turn/maneuver.
  • Narrow path of travel to shower.
  • L-shaped grab bar beside toilet.

Other Guest Rooms

  • Guest room #1025, which has 1 king bed, a connecting room and a tub/shower combination, was also audited.
  • Other room features were the same except that the bathroom had more space and there was a second set of grab bars 8"-10" above the tub rim.

<< Mobility  

Tab options

All lodgings listed have the following features/policies (except where noted):

  • Wheelchair accessible entrance, hallways, restrooms and public areas
  • Wheelchair accessible rooms with roll-in showers
  • Wheelchair accessible rooms that are non-smoking
  • Lowered controls in elevators
  • Garage/lot nearby with designated accessible spaces (if not onsite)
  • Policy to block a specific adapted room for guests with disabilities
  • Policy to reserve adaptive equipment in advance
  • Written evacuation procedure for guests with disabilities
  • Staff training on evacuating guests with disabilities
  • Procedure to flag guests with disabilities in computer and generate printouts
  • Orientation for guests with vision loss
  • Policy to accept service animals with no fees/deposit

Please note:
An access specialist with Open Doors Organization surveyed the properties listed. Only one or two guest rooms per hotel were surveyed and access details reported here reflect those particular rooms. Other accessible rooms may have different features. We advise you to call ahead to confirm the information contained in Easy Access Chicago.

This is not a complete list of all the accessible lodgings in Chicago and their listing in this guide is not an endorsement by Open Doors Organization

The access features reported in this guide are not intended to reflect compliance with any local, state or federal building codes or guidelines. It is not the intent of this guide to certify or guarantee that the businesses and properties listed meet any of the required accessibility codes and laws.